Shipping policy

This policy explains how we process and ship orders placed with Petsana.

Processing time
Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email once your order has shipped, including tracking information.

Shipping time
Once shipped, orders typically arrive within 6–10 business days, depending on your location.

Shipping cost
Free shipping is included on every kit.

Where we ship
We currently ship to the United States, Canada, United Kingdom, Australia, and New Zealand.

Delays
Occasionally, factors outside our control (customs, weather, carrier delays) may affect delivery times. If your order is significantly delayed, contact us through our Contact page and we'll help track it down.